Kemp Stone Dual Side Manga With Kasu Malai

Dear Rama Mam,
Thanks for your feedback in our website...First and fore most yes we dont have exchange Options which was clearly mentioned in our website Return Policy...

In your issue. There was a single stone was missing in the necklace, and we accept for it and we have initiated for the REPLACEMENT also...but u are asking for exchange the product for it... as per our policy we dont have exchange, it was clearly mentioned in the website and more over we have sent a msg personally, and also my staff clearly explained about the exchange policy over the phone also...

When u ordered the item and immediately after dispatching your order you spoke to my staff regarding the exchange of the necklace to haram, and staff informed you very clearly the parcel is already left from our store to courier office, where we cant hold it anymore. And also u asked once i receive the parcel shall i return back and get the haram... they informed you very clearly after sending the parcel we cant do the exchange...
from the beginning loads of confusions on your order..., requesting you to check clearly the return policy and the items that actually you want, and then you can place the order in any website mam...
We are very clear what we mentioned and what we are doing mam... before giving the feedback requesting you to see whether problem is exactly on the other side or not...

Thank you so much once again mam..
Once we receive your parcel we will send you the fresh pcs as we mentioned, not sticking the stones and sending you the same product again to you...